Privacy Policy

1. Scope

This policy applies to information collected through our website trtmedics.com, by email, and through any services, forms, or patient portals we operate. It covers visitors, patients, and prospective patients.

2. Information We Collect

We collect information needed to provide telehealth services, fulfill requests, and improve our services. Examples include:

• Contact details: name, email address, phone number, postal address.
• Account & appointment data: user account details, appointment dates, communication history.
• Health information: medical history, prescriptions, symptoms, and other health-related details you provide when seeking treatment.
• Technical data: IP address, browser type, device identifiers, pages visited, and cookies.
• Payment data: billing details when you purchase products or services (we do not store full payment card numbers on our servers; payment processing is handled by third-party processors).

3. How We Use Your Information

We use your information for purposes including:

• Providing and managing telehealth and medication ordering services.
• Communicating appointment reminders, test results, and follow-up care.
• Processing payments and fulfilling orders.
• Improving our website, products, and services.
• Meeting legal, regulatory, and safety obligations.

4. Legal Basis & Sensitive Health Information

Because we provide healthcare-related services, some information you provide may be considered sensitive health information. We treat such information with a higher level of care and appropriate safeguards. Where applicable, the processing of your personal data is based on your consent or is necessary for the provision of healthcare services, and for compliance with legal obligations.

5. Cookies & Similar Technologies

We use cookies and similar technologies to improve site performance, enable essential features, and analyze usage. You can control cookie preferences through your browser; however, disabling certain cookies may affect site functionality.

6. Sharing & Third Parties

We may share information with:

• Healthcare providers and pharmacies involved in your care.
• Third-party service providers who support our operations (e.g., payment processors, appointment platforms, analytics providers).
• Legal or regulatory authorities when required by law or to protect safety and legal rights.

We require vendors to protect your data and limit their use to the services they provide for us.

7. Security

We implement administrative, technical, and physical safeguards designed to protect your personal information. While we strive to protect your data, no method of transmission or storage is 100% secure. If you suspect a security issue, please contact us immediately.

8. Retention

We retain personal information only as long as necessary for the purposes described here, to comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10. Your Rights & Choices

Depending on your jurisdiction, you may have rights such as accessing, correcting, or deleting your personal data, or restricting certain processing. To exercise these rights or ask questions about your data, contact us using the details below.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will post the revised policy with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.